Our objective is to guarantee a satisfactory client experience; consequently, we maintain a 30-day return policy. Within 30 days of delivery, all items are eligible for a full refund or exchange. It is important to note that consumers are responsible for the cost of returning the item to us in the event of a return. The contact us page of the website contains the return address.
POLICY FOR ONLINE RETURNS
Your item must be in the same condition as when it was received and unused in order to be eligible for a return. Additionally, it must be in its original packaging.
After we have received and reviewed your return (which is typically within 72 hours of its arrival), your exchange order will be processed and sent to you within the next 7 business days. If a refund is issued, you will receive an email confirming that it has been processed within seven business days. Refunds will be issued to the original method of payment and processed within 10 to 45 days, contingent upon the issuing bank of the credit card. In order to finalize your return, we require a receipt or proof of purchase, such as an email order note or order number with specifics.
If the consumer is dissatisfied with the quality or substance of the product after receiving it, return claims will be denied. All of the products are genuine and were manufactured by renowned global manufacturers.
Until the return authorization is obtained, no claim will be accepted. The documentation is utilized to request a return for items that were delivered with a defect or deviation in accordance with the specific criteria, and return permission is granted with the invoice.
Items that are received by consumers in a damaged or destroyed condition are eligible for return claims. Refunds will be issued for products that are unavailable prior to the conclusion of the confirmation process.
Additional items that are not eligible for return:
- Certificates of deposit
- Software products that can be downloaded
- Certain personal hygiene and health products
- Kindly refrain from returning your purchase to the manufacturer.
There are specific circumstances in which only partial refunds are issued:
- Any item that is damaged or lacking parts for reasons that are not our fault is considered to be out of its original condition.
- Any item that is returned more than 30 days after it was delivered
Online Refunds
We will send you an email to inform you that we have received your returned item after it has been inspected and received. Additionally, we will inform you of the approval or rejection of your refund.
Your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a specified number of days if you are approved.
If the following conditions are met, the customer will be entitled to a refund:
- The consumer was provided with an incorrect product.
- A variety of issues are present in the product.
- The product sustained harm during the shipping process.
- The product has been subjected to manipulation.
LATE OR MISSING ITEMS
Double-check your bank account if you have not yet received a refund.
Then, contact your credit card issuer; it may take some time for the refund to appear on your account.
The subsequent action is to reach out to your financial institution. A refund is typically posted after a certain amount of processing time has elapsed.
Please contact us at info@luxurybagbrands.com if you have not yet received your refund despite following all of the aforementioned procedures.
Items that are currently on sale
Refunds are only available for products that are priced at the standard rate. Sale items are not eligible for refunds or returns.
Exchanges:
We only replace items that are defective or damaged. If you require an exchange for the same item, please send an email to info@luxuryladiesbags.com and submit your item to our warehouse.
Gifts
If the item was marked as a gift during the purchase process and shipped directly to you, you will be issued a gift credit for the value of your return. A gift certificate will be sent to you upon the receipt of the returned item.
We will issue a refund to the gift giver and inform them of your return if the item was not marked as a gift at the time of purchase or if the gift giver had the order dispatched to themselves for later delivery to you.
Returns for shipping
In order to return your product, please send it to our warehouse in the United States via mail.
It is your responsibility to cover the cost of shipping for the return of your item. Shipping expenses are nonrefundable. The cost of return shipping will be deducted from your refund if you receive one.
The duration of time it takes for your exchanged product to arrive may differ based on your location.
CANCELLATION OF ORDER
If the product has not been dispatched, orders may be annulled. Nevertheless, the return procedure cannot commence until the consumer receives the product after it has been dispatched. Individuals who decline to accept the bundle will not be eligible for a refund.
Postage and Packaging
We are unable to offer free prepaid postage labels to consumers who desire to return their purchases, as we provide free shipping at our own expense. Before returning the products, please contact us at info@luxuryladiesbags.com to verify that you are sending the return merchandise to the correct address in the event of a return/exchange.
Do you require assistance?
Email: info@luxurybagbrands.com